Premium Shipping Protection

💢 What If Your Package Is Lost, Stolen, or Damaged? 💢

Package loss, theft, damage, and misdelivery happen every day across the United States. Millions of packages are affected each year, and unfortunately, customers can sometimes be left waiting while shipping carriers investigate what happened.

At HarvestRoam, our optional Shipping Protection is designed to make the replacement process faster and easier.

If You Add Shipping Protection to Your Order

If your package is reported lost, stolen, damaged, or misdelivered, HarvestRoam will handle the carrier claim on your behalf.

Instead of making you wait until the shipping carrier completes its investigation, we will arrange a replacement shipment within 24 business hours (Monday–Friday) once the issue qualifies for coverage.

Our team will communicate directly with the shipping carrier and manage the claim process for you. The carrier may continue its own investigation and, in some cases, may contact you directly to request additional information.

Our goal is simple: get your replacement moving as quickly as possible while we take care of the claim process behind the scenes.

If You Do Not Add Shipping Protection

If Shipping Protection was not purchased, HarvestRoam can still open a claim with the shipping carrier and begin an internal review of the shipment.

Please allow up to 3 business days (Monday–Friday) for our internal investigation before further action can be determined.

If package theft is a concern in your area, we strongly recommend adding Shipping Protection at checkout or having your order delivered to a secure location, such as a workplace, business address, staffed reception area, or another trusted location.

For orders placed without Shipping Protection, HarvestRoam cannot accept responsibility for packages that are lost, stolen, damaged, or misdelivered after shipment.