Shipping policy
Thank you for shopping with HarvestRoam. We are committed to providing clear and reliable shipping information so that customers know what to expect when placing an order with us.
Order Processing
After an order is successfully placed and payment is confirmed, orders are normally prepared and processed within 1–3 business days.
Processing may include order verification, product preparation, quality inspection, packaging, and handover to the shipping carrier.
Orders placed on weekends or public holidays may begin processing on the next business day. During holidays, promotional events, or periods of unusually high order volume, processing may take slightly longer.
Shipping Time
After an order has been dispatched, the estimated shipping time is generally:
8–12 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, customs clearance, local delivery conditions, weather, public holidays, or other circumstances outside our reasonable control.
Shipping Rates
Our current standard shipping rates are:
- Orders of $59.99 USD or more: Free Shipping
- Orders under $59.99 USD: $8.99 USD Standard Shipping
The applicable shipping fee will be displayed at checkout before payment is completed.
Shipping Origin
Orders are fulfilled and dispatched from our shipping location in:
Hong Kong Special Administrative Region
Depending on the destination and logistics arrangement, orders may be handled by different international and local shipping carriers.
Order Tracking
When tracking information is available, customers will receive a shipping confirmation containing the tracking number or tracking details associated with the order.
Please allow some time after dispatch for tracking information to become active in the carrier's system.
Customs and Import Requirements
International shipments may be subject to customs inspections, import regulations, duties, taxes, or other charges imposed by the destination country or region.
Unless otherwise stated at checkout, customers are responsible for any applicable import duties, taxes, or customs-related charges required by local authorities.
HarvestRoam does not control customs processing times and cannot guarantee how long customs clearance may take.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at support@harvestroam.com.
We will make reasonable efforts to assist before the order is dispatched. However, once an order has already been shipped, we may not be able to change the delivery address.
Delayed Shipments
Occasional delays may occur due to customs procedures, carrier disruptions, severe weather, peak shipping seasons, public holidays, or other events beyond our reasonable control.
If your shipment appears significantly delayed, please contact our customer support team and provide your order number so that we can assist with checking the shipment status.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives visibly damaged, please contact us promptly at support@harvestroam.com.
Please include your order number and, where applicable, photographs of the package and affected item. We will review the matter and work with the carrier or customer to determine an appropriate resolution.
Contact Information
If you have questions regarding shipping or delivery, please contact:
HarvestRoam
Operated by: 香港浩晟有限公司
Email: support@harvestroam.com
Phone: +852 65138316
Address: Room A8, Unit A, 5/F, Tak Wing Industrial Building, 3 Tsun Wen Road, Tuen Mun, New Territories, Hong Kong Special Administrative Region